Search Results

• Article

  Improving member loyalty through service quality: A case study of Citra Abadi Savings and Loan Cooperative

  Nanda Rahayu, Leonard Adrie Manafe, Dodit Cahyo Nugroho

  30 May 2025 · DOI: 10.55942/pssj.v5i5.433

  473 Views

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  Tangibles Reliability Responsiveness Assurance Empathy
• Research Article

  The influence of Customer Relationship Management (CRM) and service quality on customer satisfaction and its impact on customer loyalty: A case study on PPJK PT. Pusaka Golden Trans Utama

  Desmawati Makatita

  30 Jan 2025 · DOI: 10.55942/pssj.v5i1.1772

  21 Views

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  customs clearance services customer loyalty customer relationship management customer satisfaction PPJK service quality
• Article

  Collaborative governance model in the implementation of performance-based village fund allocation in Kalibandung Village, Kubu Raya Regency

  Firdaus Firdaus, Herilasti Pujiningsih, Ksatriawan Zaenuddin, Helen Puspita Sari, Anggun Pria Wibowo

  11 Nov 2025 · DOI: 10.55942/pssj.v5i11.839

  514 Views

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  collaborative governance ecological fiscal transfer environmental governance village institutions
• Article 2026

  Analysis of rebranding strategies in companies experiencing crisis

  Anindya Putri Utami, Eva Fachria, Reni Nur Arifah, Putri Aryo Jelang FK, Yetty Yuliany Kusumaningrum, Randika Shafly Fawwaz

  04 Feb 2026 · DOI: 10.55942/pssj.v6i2.1328

  228 Views

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  Rebranding Corporate Crisis Brand Image Brand Communication Strategy Company Performance Consumer Loyalty Reputation Recovery
• Article

  The dynamics of the relationship between the Kotaagung Village government and the farmers group in the practice of Saemaul Undong values

  Azis Ahmad, Imam Mahmud

  18 Jul 2025 · DOI: 10.55942/pssj.v5i7.522

  379 Views

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  Saemaul Undong Farmer groups Village government Power relations Village development Local collaboration Food security