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• Article

  Improving member loyalty through service quality: A case study of Citra Abadi Savings and Loan Cooperative

  Nanda Rahayu, Leonard Adrie Manafe, Dodit Cahyo Nugroho

  30 May 2025 · DOI: 10.55942/pssj.v5i5.433

  473 Views

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  Tangibles Reliability Responsiveness Assurance Empathy
• Article 2026

  The effect of service quality on consumer satisfaction and loyalty at CV Farras Mobil in Demak Regency

  Farras Khoirullah Kholil, Alifah Ratnawati

  05 Jan 2026 · DOI: 10.55942/pssj.v6i1.1428

  185 Views

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  Service Quality Consumer Satisfaction Consumer Loyalty CV Farras Mobil Demak Regency
• Article

  Crisis-handling patterns: A multi-case study in Indonesia

  Indah Fajar Rosalina, Wina Puspita Sari, Muria Putriana, Qoryna Noer Seyma El Farabi, Asep Soegiarto, Ghina Balqis Salsabil, Rivanda Kamil Akhsan

  25 Nov 2025 · DOI: 10.55942/pssj.v5i11.976

  357 Views

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  crisis communication communication patterns crisis management cross-sector organizations
• Article

  Motives and self-branding strategies of UPN Veteran Jawa Timur communication science students in building virality on TikTok

  Rinda Dwi Pradina, Tazkiyah Azizah

  26 Nov 2025 · DOI: 10.55942/pssj.v5i11.932

  293 Views

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  motives self-branding strategies self-presentation theory social media virality
• Article

  Psychosocial transformation of the deaf community through inclusive empowerment programs: A case study of the PERINTIS CSR Program at PT. Kilang Pertamina International RU VI Balongan

  Milly Mildawati, Versanudin Hekmatyar, Ade Subarkah, Dede Kuswanda, Tukino Tukino, Eko Gunawan Wibisosno, Fachry Arsyad, Mohamad Zulkifli, Andromedo Cahyo Purnomo, ⁠Shafira Putri Kusuma P

  19 Sep 2025 · DOI: 10.55942/pssj.v5i9.700

  521 Views

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  psychosocial transformation Deaf community inclusive empowerment CSR PERINTIS program