Search Results

• Research Article

  The influence of Customer Relationship Management (CRM) and service quality on customer satisfaction and its impact on customer loyalty: A case study on PPJK PT. Pusaka Golden Trans Utama

  Desmawati Makatita

  30 Jan 2025 · DOI: 10.55942/pssj.v5i1.1772

  21 Views

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  customs clearance services customer loyalty customer relationship management customer satisfaction PPJK service quality
• Article 2026

  Implementation of digitalization of police record certificate or Surat Keterangan Catatan Kepolisian (SKCK) services at the Polresta Mamuju

  Hardiansyah H., Herman Herman, Rahayu Rahayu, Muhammad Irvan Nur'Iva

  02 Apr 2026 · DOI: 10.55942/pssj.v6i4.1707

  26 Views

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  digitization of services implementation SKCK
• Article 2026

  The effectiveness of the regulation of goods and services procurement through the Electronic Procurement Service Information System (SILAPETRO) as an instrument of good university governance at Universitas Brawijaya

  Shanti Riskawati, Zahwa Maulidina Afwija

  20 Jan 2026 · DOI: 10.55942/pssj.v6i1.1454

  128 Views

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  Effectiveness Regulation of Goods and Services Procurement Electronic Procurement Service Information System Good University Governance Universitas Brawijaya
• Research Article

  The Effect of Service Quality and Product Quality on Customer Satisfaction and Its Impact on Participant Loyalty in BPJS Ketenagakerjaan

  Parlianita Parlianita

  30 Sep 2022 · DOI: 10.55942/pssj.v2i9.1775

  15 Views

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  Quality Service Quality Products Customer Satisfaction and Loyalty
• Article

  The role of ethics in improving the quality of public services

  Pandu Pamungkas, Irsad Munawir

  04 Sep 2025 · DOI: 10.55942/pssj.v5i9.705

  714 Views

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  Ethics Quality Public Service Integrity Good Governance