Search Results

• Article 2026

  The effectiveness of Customer Relationship Management (CRM) systems in improving optical customer satisfaction: A meta-analysis and bibliometric study (Jakarta Region)

  Sri Wahyu Budoyo Kusumo, Arraywed Yudita Wibowo, Ardhitya Furqon Wicaksono, Judi Antono, Levya Otivian Nuvida

  14 Jan 2026 · DOI: 10.55942/pssj.v6i1.540

  275 Views

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  CRM customer satisfaction optical retail meta-analysis bibliometrics loyalty programs digital health services
• Article

  The influence of service quality and price on guest loyalty during the COVID-19 pandemic with guest satisfaction as an intervening variable at Hotel Grand Cityhall Medan

  Naomi Claudya Anantha Ginting, Marudut Sianturi, Yeni Ariesa

  30 Jul 2023 · DOI: 10.55942/pssj.v3i7.227

  571 Views

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  Service Quality Price Guest Loyalty Guest Satisfaction
• Article 2026

  The effect of product quality, price, and distribution on customer satisfaction with korigengi products on Tokopedia

  I Gede Fery Surya Tapa, Putu Dyah Permata Korry, Komang Sri Widiantari, Maulana Ari Danuarta

  05 Feb 2026 · DOI: 10.55942/pssj.v6i2.1433

  134 Views

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  product quality price distribution customer satisfaction e-commerce
• Research Article

  The Effect of Service Quality and Product Quality on Customer Satisfaction and Its Impact on Participant Loyalty in BPJS Ketenagakerjaan

  Parlianita Parlianita

  30 Sep 2022 · DOI: 10.55942/pssj.v2i9.1775

  15 Views

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  Quality Service Quality Products Customer Satisfaction and Loyalty
• Research Article

  Factors that Influence and Maintain the Market-Leading Position of PT. Pegadaian (Persero)

  Andayani Sihaloho

  30 Sep 2024 · DOI: 10.55942/pssj.v4i9.1766

  20 Views

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  customer loyalty emotional closeness market leader product diversification service quality