Search Results

• Article

  Improving member loyalty through service quality: A case study of Citra Abadi Savings and Loan Cooperative

  Nanda Rahayu, Leonard Adrie Manafe, Dodit Cahyo Nugroho

  30 May 2025 · DOI: 10.55942/pssj.v5i5.433

  473 Views

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  Tangibles Reliability Responsiveness Assurance Empathy
• Article

  Problems of the elimination of criminal sanctions in law number 2 of 2017 concerning construction services: A study of policies and legal protection of construction accident victims

  Ismaidar Ismaidar, Bambang Fitrianto, Haris Habibi, Sagita Purnomo, Enda Leginta Barus, Bima Lumbanbatu

  17 Nov 2025 · DOI: 10.55942/pssj.v5i11.918

  219 Views

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  Legal Certainty Criminal Disparity Construction Services Justice
• Article

  The influence of service quality and price on guest loyalty during the COVID-19 pandemic with guest satisfaction as an intervening variable at Hotel Grand Cityhall Medan

  Naomi Claudya Anantha Ginting, Marudut Sianturi, Yeni Ariesa

  30 Jul 2023 · DOI: 10.55942/pssj.v3i7.227

  571 Views

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  Service Quality Price Guest Loyalty Guest Satisfaction
• Research Article

  The Effect of Customer Relationship Management (CRM), Service Quality, and Value Creation on Customer Satisfaction among Customers of PT Pegadaian (Persero) Cisalak Branch, Depok

  Andhi Dwy Noviono

  31 Dec 2021 · DOI: 10.55942/pssj.v1i6.1752

  14 Views

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  Customer Relationship Management (CRM) Service Quality Value Creation Customer Satisfaction PT.Pegadaian (Persero) Cisalak Depok
• Article

  The influence of service quality, passenger satisfaction, perceived value, and airline brand love on word-of-mouth behavior among domestic airline users in Indonesia

  Anita Dyah Nur'aini, Mariani, Fauzan Qamaar

  30 Jun 2024 · DOI: 10.55942/pssj.v4i6.237

  682 Views

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  Passenger Satisfaction Airline Brand Love Word of Mouth Perceived Value Service Quality