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• Article 2026

  Academic library repository access policy in Indonesia: recent policy updates

  Araf Aliwijaya, Adzkiyah Mubarokah, Nicky Yasmidar, Ari Suryadi, Nurrahma Yanti, Anggi Saputra, Yoan Berliana Siregar

  10 Mar 2026 · DOI: 10.55942/pssj.v6i3.1188

  113 Views

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  Access Policy Open Access Repository Academic Library
• Research Article

  The influence of Customer Relationship Management (CRM) and service quality on customer satisfaction and its impact on customer loyalty: A case study on PPJK PT. Pusaka Golden Trans Utama

  Desmawati Makatita

  30 Jan 2025 · DOI: 10.55942/pssj.v5i1.1772

  21 Views

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  customs clearance services customer loyalty customer relationship management customer satisfaction PPJK service quality
• Article 2026

  The effect of member savings, total assets, and member loans on SHU in the Swastisari Kupang Cooperative

  Paskalis Yuvensi Anggut, Retno Hernawati, Jacob Aboladaka

  23 Jan 2026 · DOI: 10.55942/pssj.v6i1.1325

  166 Views

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  member savings total assets member loans Net Operating Surplus (SHU) cooperatives
• Article

  Improving member loyalty through service quality: A case study of Citra Abadi Savings and Loan Cooperative

  Nanda Rahayu, Leonard Adrie Manafe, Dodit Cahyo Nugroho

  30 May 2025 · DOI: 10.55942/pssj.v5i5.433

  473 Views

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  Tangibles Reliability Responsiveness Assurance Empathy
• Article 2026

  The effect of product quality, price, and distribution on customer satisfaction with korigengi products on Tokopedia

  I Gede Fery Surya Tapa, Putu Dyah Permata Korry, Komang Sri Widiantari, Maulana Ari Danuarta

  05 Feb 2026 · DOI: 10.55942/pssj.v6i2.1433

  134 Views

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  product quality price distribution customer satisfaction e-commerce