Vol. 5 No. 1 (2025): January 2025

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The influence of Customer Relationship Management (CRM) and service quality on customer satisfaction and its impact on customer loyalty: A case study on PPJK PT. Pusaka Golden Trans Utama

Desmawati Makatita

Published 30 January 2025 | View Article ›

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customs clearance services customer loyalty customer relationship management customer satisfaction PPJK service quality