Priviet Social Sciences Journal

Exploring digital promotion as a tool for community empowerment: A participatory analysis of website utilization in Sumber Urip tourism village

by R. Muhammad Ihsan ORCID , Elyusra Elyusra ORCID

Abstract

This study explores digital promotion as a tool for community empowerment through the use of the website desasumberurip.com in Sumber Urip Tourism Villages. As digital transformation has become increasingly crucial for rural tourism development, village management has adopted a website to enhance promotion and support local economic activities. Employing a descriptive qualitative approach, the study involved in-depth interviews, focus group discussions, observations, and content analysis of the website. Participants included key village stakeholders such as management, tourism unit leaders, and digital administrators. The findings reveal that the website serves as an initial step in digitalizing tourism promotion, offering accessible information about tourism attractions, cultural events, and local products. However, its current structure remains static, which limits its interactivity and timely updates. The identified challenges include limited digital literacy among the broader community, inadequate technological infrastructure, and the absence of integrated e-commerce features for local MSMEs. Despite these limitations, the website has begun to engage young community members in content management, indicating emerging opportunities for digital community empowerment. The study concludes that while the website represents significant progress in promoting Sumber Urip Tourism Villages, further development is required. Future efforts should focus on transitioning to a dynamic web platform, enhancing storytelling-based content, and increasing community participation to maximize the impact of digital promotions. Ultimately, optimizing the website holds potential not only for boosting tourism visibility, but also for empowering local communities and strengthening the village’s digital identity.

References

  1. Angelina, C. S., Nilamsari, B., & Amriel, E. E. Y. (2022). Pembuatan Website Dan Media Sosial Instagram Sebagai Upaya Promosi Dan Peningkatan Daya Tarik Wisatawan Pada Desa Wisata Donowati. Jurnal Pengabdian Masyarakat: Pemberdayaan, Inovasi Dan Perubahan, 2(5), 253–262. https://doi.org/10.59818/jpm.v2i5.260
  2. Buhalis, D. (2020). Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article. Tourism Review, 75(1). https://doi.org/10.1108/TR-06-2019-0258
  3. Dwityas, N. A., Mulyana, A., Hesti, S., Briandana, R., & Kurniasari, P. M. (2020). Digital Marketing Communication Strategies : The Case of Indonesian News ‘ Portals. International Journal of Economics and Business Administration, VIII(3), 307–316. https://doi.org/10.35808/ijeba/517
  4. Freire, P. (2018). Pedagogy of the Oppressed (50th Anniv). Bloomsbury Publishing.
  5. Geng, Y., Zhao, S., Zhang, X., Li, J., Yan, Y., & Gao, J. (2025). Bibliometric analysis of sustainable rural tourism. Humanities and Social Sciences Communications, 12(1). https://doi.org/10.1057/s41599-025-05213-z
  6. Goodwin, H., & Santilli, R. (2009). Community-Based Tourism: a success? https://www.researchgate.net/publication/265278848_Community-Based_Tourism_a_success_Community-Based_Tourism_a_success
  7. Gretzel, U., Matthias Fuchs, Baggio, R., Hoepken, W., Law, R., Neidhardt, J., Pesonen, J., Zanker, M., & Xiang, Z. (2021). e-Tourism beyond COVID-19: a call for transformative research. Information Technology & Tourism, 22(2), 187–203. https://doi.org/10.1007/s40558-020-00181-3
  8. Gutierriz, I., Ferreira, J. J., & Fernandes, P. O. (2025). Digital transformation and the new combinations in tourism: A systematic literature review. Tourism and Hospitality Research, 25(2), 194–213. https://doi.org/10.1177/14673584231198414
  9. Hu, B., He, F., & Hu, L. (2022). Community Empowerment Under Powerful Government: A Sustainable Tourism Development Path for Cultural Heritage Sites. Frontiers in Psychology, 13(February), 1–14. https://doi.org/10.3389/fpsyg.2022.752051
  10. Kindon, S., Pain, R., & Kesby, M. (2007). Participatory action research approaches and methods: Connecting people, participation and place (1st Editio). http://ndl.ethernet.edu.et/bitstream/123456789/6844/1/Sara Kindon.pdf
  11. Krittayaruangroj, K., Suriyankietkaew, S., & Hallinger, P. (2023). Research on sustainability in community-based tourism: a bibliometric review and future directions. Asia Pacific Journal of Tourism Research, 28(9), 1031–1051. https://doi.org/10.1080/10941665.2023.2276477
  12. Pato, M. L., & Duque, A. S. (2021). Sustainability communication in rural tourism: Website content analysis, in viseu dão lafões region (Portugal). Sustainability (Switzerland), 13(16), 1–15. https://doi.org/10.3390/su13168849
  13. Purnomo, A., Idris, I., & Kurniawan, B. (2020). Understanding local community in managing sustainable tourism at Baluran National Park - Indonesia. GeoJournal of Tourism and Geosites, 29(2), 508–520. https://doi.org/10.30892/gtg.29210-485
  14. Reindrawati, D. Y. (2023). Challenges of community participation in tourism planning in developing countries. Cogent Social Sciences, 9(1). https://doi.org/10.1080/23311886.2022.2164240
  15. Rizaldi, M. F., Akrom, A. A., Imron, M. A., Hanif, M. F., & Achmad, Z. A. (2023). Pengenalan Website Sebagai Pengembangan Profil Pondok Pesantren Maqis Al-Hamidy 4. KARYA : Jurnal Pengabdian Kepada Masyarakat, 3(3), 53–61. https://jurnalfkip.samawa-university.ac.id/karya_jpm/index
  16. Sari, D. P., & Batubara, R. P. (2021). Analisis Komponen Website Desa Wisata Cimande Sebagai Media Promosi Elektronik (E-Tourism). Jurnal Sosial Humaniora, 12(1), 45–53. https://doi.org/10.30997/jsh.v12i1.3470
  17. Sebastian, D., Sembiring, I., Sediyono, E., & Hartomo, K. D. (2023). Literature Review dan Survey Trend Teknologi Pengembangan Website untuk Website Skala Kecil. Information System For Educators and Professionals, 7(2), 185–194. https://doi.org/10.51211/isbi.v7i2.2147.
  18. Setiawan, A., Harahap, Z., Syamsuar, D., & Kunang, Y. N. (2020). The Optimization of Website Visibility and Traffic by Implementing Search Engine Optimization (SEO) in Palembang Polytechnic of Tourism. CommIT (Communication & Information Technology) Journal, 14(1), 31–44. https://doi.org/10.21512/commit.v14i1.5953
  19. Sigala, M. (2020). Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research. Journal of Business Research, 117(June), 312–321. https://doi.org/10.1016/j.jbusres.2020.06.015
  20. Strydom, A. J., Mangope, D., & Henama, U. S. (2019). Making community-based tourism sustainable: Evidence from the Free State province, South Africa. Geojournal of Tourism and Geosites , 24(1), 7–18. https://doi.org/10.30892/gtg.24101-338
  21. Sulaiman, A. I., Rosyadi, S., Handoko, W., Masrukin, M., Putri, D. D., Wijayanti, I. K. E., & Faozanudin, M. (2024). The Importance of Participatory Communication in Development Planning Deliberations for Agritourism Village Enhancement. Journal of Intercultural Communication , 24(1), 144–160. https://doi.org/10.36923/jicc.v24i1.246
  22. Turmudi, H. (2019). Participatory Communication Based on Digital Platforms for Communities in Indonesia. International Journal of Science and Society, 1(1), 70–80. https://doi.org/10.54783/ijsoc.v1i1.49
  23. Vila, T. D., González, E. A., Vila, N. A., & Brea, J. A. F. (2021). Indicators of website features in the user experience of e-tourism search and metasearch engines. Journal of Theoretical and Applied Electronic Commerce Research, 16(1), 18–36. https://doi.org/10.4067/S0718-18762021000100103
  24. Wijaya, D. A., Saeroji, A., Prasetyo, J. S., & Agfianto, T. (2020). Strategi Pemasaran Berbasis Websitedi Kampung Wisata Baluwarti Surakarta. JIP : Jurnal Inovasi Penelitian, 1(6), 1043–1048. https://doi.org/10.47492/jip.v1i6.201
  25. Wondirad, A., & Ewnetu, B. (2019). Community participation in tourism development as a tool to foster sustainable land and resource use practices in a national park milieu. Land Use Policy, 88, 1–13. https://doi.org/10.1016/j.landusepol.2019.104155
  26. Zhao, R., & Li, L. (2024). Does digitalization always benefit cultural, sports, and tourism enterprises quality? Unveiling the inverted U-shaped relationship from a resource and capability perspective. Humanities and Social Sciences Communications, 11(1), 1–20. https://doi.org/10.1057/s41599-024-03545-w
  27. Zhou, M., & Yu, H. (2022). Exploring How Tourist Engagement Affects Destination Loyalty: The Intermediary Role of Value and Satisfaction. Sustainability (Switzerland), 14(3), 1–17. https://doi.org/10.3390/su14031621