RT Journal Article
A1 Arnita Putri Nurwahyuni
A1 Aziz Fauzi Arief
A1 Bellie Saputra
A1 Christina Melatikesuma
A1 Frederick Moses
A1 Ilham Dwi Prasetyo
A1 Muhammad Rafi Ananda
A1 Sinta Supinah
T1 Analysis of the effect of price and quality of service on customer satisfaction RedDoorz Hotel Jakarta
JF Priviet Social Sciences Journal
YR 2021
VO 1
IS 1
SP 1-5
DO 10.55942/pssj.v1i1.48
AB Service quality is one of the most important factors in running a business, because good service quality will increase customer satisfaction and the development of a business. The minimum facilities that are always available at RedDoorz are clean linen, free WiFi, Mineral water, AC, clean toilet, towels, water heater, and 24/7 service. After permanently improving the quality of lodging to meet the main standards of RedDoorz lodging products, RedDoorz is responsible for assisting online and offline room sales. RedDoorz conducts large-scale sales by deploying all corporate sales programs. In a cooperative relationship, RedDoorz guarantees transparency and clear contracts with all innkeepers. The finding is an assessment of whether the tested hypothesis is accepted or rejected. The decision taken is accepted, that actually according to the research above, Service Quality and Price do not affect Visitor Satisfaction with a percentage value that tends to be small in its role using validity tests and simple regression along with classical assumption tests.
K1 Price, Service Quality, Customer Satisfaction, Hotel
LK https://nordproof.litesa.space/index.php/PSSJ/article/view/48
ER