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  A conceptual framework for measuring e-Banking service quality and customer satisfaction: Integrating SERVQUAL and TAM in the context of Nepal

  Ram Paudel, Laba Kumar Shrestha, Rajesh Paudel

  30 Jun 2024 · DOI: 10.55942/jebl.v4i3.539

  851 Views

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  e-banking SERVQUAL technology acceptance model (TAM) customer satisfaction trust digital banking service quality