Search Results

• Article

  A conceptual framework for measuring e-Banking service quality and customer satisfaction: Integrating SERVQUAL and TAM in the context of Nepal

  Ram Paudel, Laba Kumar Shrestha, Rajesh Paudel

  30 Jun 2024 · DOI: 10.55942/jebl.v4i3.539

  851 Views

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  e-banking SERVQUAL technology acceptance model (TAM) customer satisfaction trust digital banking service quality
• Article

  The effect of Customer Relationship Management (CRM), service quality, and value creation on customer satisfaction among customers of PT. Pegadaian (Persero) Cisalak Branch - Depok

  Andhi Dwy Noviono

  20 Oct 2025 · DOI: 10.55942/jebl.v5i4.840

  270 Views

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  Customer Relationship Management (CMR) service quality value creation customer satisfaction pawn-based finance
• Article

  Customer value as the engine of brand image: Evidence from HR competence, service quality, CRM, and banking technology at BRI Depok

  Hasan Basri

  21 Oct 2025 · DOI: 10.55942/jebl.v5i3.859

  232 Views

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  customer value brand image CRM service quality banking technology