Search Results

• Article

  The effect of Customer Relationship Management (CRM), service quality, and value creation on customer satisfaction among customers of PT. Pegadaian (Persero) Cisalak Branch - Depok

  Andhi Dwy Noviono

  20 Oct 2025 · DOI: 10.55942/jebl.v5i4.840

  270 Views

  PDF
  Customer Relationship Management (CMR) service quality value creation customer satisfaction pawn-based finance
• Article

  Customer value as the engine of brand image: Evidence from HR competence, service quality, CRM, and banking technology at BRI Depok

  Hasan Basri

  21 Oct 2025 · DOI: 10.55942/jebl.v5i3.859

  232 Views

  PDF
  customer value brand image CRM service quality banking technology